We treat this on a case by case basis. If you receive an item that is damaged, defective or the wrong item altogether, get in touch with us on our Contact Page with all the details and we will work with you to find the best solution. Sometimes we’ll decide that it’s best to send a replacement immediately or issue a refund, other times we may request that the item be returned before sending a replacement or issuing a refund (usually for rare or limited items). Please be aware that if a limited edition item becomes sold out, it may not always be possible to issue a replacement for damaged or defective units. In these cases a refund will be the only option.