What are your shipping options?

by | Dec 23, 2016

We offer two shipping options for most items: Standard Mail, and DHL Worldwide Express. STANDARD MAIL Our headquarters is located in northern Italy so the Standard Mail option ships via the Poste Italiane, which then goes to your countries standard mail carrier (such...

How often are shipments sent out?

by | Dec 22, 2016

Our normal shipping schedule is once a week, generally on Fridays. During periods of higher activity (new releases or special offers) we ship more frequently (2 or 3 times a week, usually Monday, Wednesday and Friday). Preorders are shipped on the item release...

What kind of payment forms do you except?

by | Dec 21, 2016

You can pay with a credit card or a Paypal balance. All order payments are processed for us by Paypal and it is not necessary to have a Paypal account to pay via credit card, just follow the prompts on the Paypal checkout screen. We do not currently accept any other...

My order has not shown up, what should I do?

by | Dec 20, 2016

If your order was shipped via DHL Worldwide Express, you can check the status of your order using the tracking PIN that was provided with your order by visiting the DHL website. Please be aware that we are not responsible for any customs charges or delays that your...

I placed an order, where is my confirmation email?

by | Dec 19, 2016

Confirmation emails are automatically generated after successfully placing an order and sent to the email address you provided during checkout. Sometimes this can take a bit of time to arrive, but usually it arrives right away. Make sure you are checking the correct...